How Our Support Works
At Dynamic Global Representation, we are committed to providing excellent support to ensure a smooth and satisfactory experience. Here’s how our support system works:
Support Areas
We offer support in three main areas:
- Web Design Issues: Assistance with design and layout issues on your website.
- Website Domain or Email: Help with domain registration, DNS settings, and email configurations.
- WordPress: Support for WordPress installation, themes, plugins, and general troubleshooting.
Support Hours
Our support team is available from 11 AM to 8 PM (local time). During these hours, you can reach out to us via our support ticket system, live chat, or phone.
Raising a Support Ticket
To get support, you can raise a support ticket through our online form. Here’s a step-by-step guide:
- Submit a Ticket: Fill out the support ticket form with your details, including your name, email address, phone number, and a description of your issue. Provide the subject and details about the service you’re inquiring about. Include the URL of your website and any relevant attachments if applicable.
- Ticket Review: Once submitted, your ticket will be reviewed by our support team. You will receive a confirmation email with your ticket number and details of your submission.
- Issue Resolution: Our support team will investigate the issue based on the information provided. We may reach out for additional details if necessary. You can track the status of your ticket through our support portal, and our team will keep you updated on progress.
- Feedback and Follow-Up: After resolving your issue, we may follow up to ensure everything is working as expected. Your feedback is valuable and helps us improve our services.
Live Chat and Phone Support
For immediate assistance, use our live chat feature available on our website during support hours. Alternatively, you can call our support hotline for urgent issues.
What to Include in Your Ticket
To assist you better, please include the following details in your support ticket:
- Subject: A brief summary of your issue.
- Your Name: Your full name.
- Email Address: A valid email address where we can contact you.
- Service: The specific service you need help with.
- Phone Number: Your contact number for quick follow-up.
- Website URL: If applicable, the URL of your website.
- Message: A detailed description of the issue you are facing.
- Attachments: Any relevant files or screenshots that might help us understand the problem.
